Frequently asked

A refundable deposit is taken alongside your rental fee at checkout. Once the vendor confirms your wardrobe has been returned in acceptable condition, the deposit is released back to your original payment method. Any deduction must be evidenced with return photographs and can be disputed through support.

Tell the vendor at pickup. Most pickup points hold neighbouring sizes and will swap on the spot where stock allows. If nothing fits, contact support the same day and we will arrange an alternative wardrobe or refund the rental fee for the unusable items.

Open the booking in your account and request extra days before your return date. Extensions are subject to the wardrobe not being reserved by another traveller; the additional days are charged at the standard daily rate.

Minor wear is expected and never charged. For damage beyond normal wear, the vendor submits photographic evidence and may claim a deduction from your deposit. You are notified and can dispute it through support, which reviews handover and return photos from both sides.

Choose a pickup point near your destination at checkout. Your wardrobe is prepared, cleaned, and waiting on your arrival date. Return it to the same point, or use the hotel collection or meet-up option where the vendor offers it.

Every boutique applies and is reviewed before going live: business details, item authenticity, photography, and cleaning process. Vendors must accept the Vendor Agreement before they can be marked Verified, and listings that fall below condition standards are retired.

Cancel from your account. Cancellations more than 48 hours before the rental start date are refunded in full; later cancellations follow the vendor policy shown at checkout. If a vendor cancels, you are refunded in full including the deposit.